Who We Are
S.T.A.R. Holistic Services is a psychotherapy and wellness centre located in Vaughan, Ontario.
Our website address is: https://starholisticservices.ca
For questions regarding this Privacy Policy or the handling of personal information, you may contact us at:
S.T.A.R. Holistic Services
70 Hanlan Rd, Unit 7, Vaughan, Ontario
Phone: 226-272-1444
Email: admin@starholisticservices.com
Information We Collect
When you use our website, we may collect personal information that you voluntarily provide through contact forms, consultation requests, workshop inquiries, employment inquiries, newsletter sign-ups, or other website forms.
This information may include:
- Name
- Email address
- Phone number
- Information submitted through a contact or inquiry form
- Service or appointment interests
- Other information you choose to provide
Please avoid submitting highly sensitive or confidential health information through general website contact forms unless specifically requested.
Appointment and Booking Platforms
STAR may use third-party platforms to manage appointments, registrations, classes, events, or other services.
These may include platforms such as Jane App for psychotherapy-related bookings and Bookamat for wellness programming.
When you use these services, your information is collected and processed according to the privacy policies and terms of the respective third-party provider.
Payments
Payments for certain services may be processed through third-party booking or payment providers.
STAR does not necessarily store complete payment card information directly through this website. Payment information may instead be collected and processed securely by the applicable third-party provider.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, remember preferences, and support website performance.
Some third-party services embedded on our website may also place cookies or use similar technologies.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Website Analytics
We may use website analytics or performance tools to better understand how visitors interact with our website.
These tools may collect information such as:
- Browser type
- Device type
- Approximate geographic location
- Pages visited
- Time spent on the website
- Referring website
- IP address or similar technical information
This information is generally used to improve website performance, content, and user experience.
Embedded Content and Third-Party Websites
Our website may contain embedded content or links to third-party websites, including videos, booking platforms, social media platforms, maps, wellness scheduling tools, and other external resources.
Embedded content from third-party websites may behave in the same way as if you visited those websites directly.
Third-party providers may collect information about you, use cookies, and track your interaction with their services according to their own privacy policies.
STAR is not responsible for the privacy practices of third-party websites or services.
How We Use Your Information
Information collected through our website may be used to:
- Respond to inquiries
- Assist with appointment or consultation requests
- Provide information about our services
- Communicate with prospective or existing clients
- Manage workshops, events, wellness programming, or partnerships
- Improve our website and services
- Maintain website security
- Meet legal, regulatory, or administrative requirements
We do not sell personal information.
Who We Share Information With
We may share information with trusted service providers where necessary to operate our website or provide requested services.
These may include:
- Website hosting providers
- Email service providers
- Booking and scheduling platforms
- Payment processors
- Website analytics providers
- Other technology providers supporting our operations
We only share information as reasonably necessary for these purposes or where required by law.
How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, regulatory, administrative, or professional obligations.
Different types of information may have different retention periods.
Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Email and website forms may not always be fully secure methods of communication.
Your Privacy Rights
Depending on the circumstances and applicable law, you may request access to personal information we hold about you or ask that inaccurate information be corrected.
You may also contact us with questions about how your information is collected, used, retained, or disclosed.
Requests can be directed to:
admin@starholisticservices.com
Email Communications
If you subscribe to newsletters or promotional communications from STAR, you may unsubscribe at any time using the unsubscribe option included in the communication or by contacting us directly.
Administrative or service-related communications may still be sent where necessary.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.
The most current version will be posted on this page.